Predell On Demand is a complet EDI service:
>> Tracking : the MSGTRACKER system allows a functional visualization of the exchanged data.
>> Level 1 Maintenance: monitoring, performance optimization, users support.
>> Level 2 Maintenance: evolutions to be applied to the business processes and requiring an intervention of our technical or functional experts.
>> Level 3 Maintenance: evolutions requiring an update of the solution itself.
>>Alarming allowing to configurate warnings on exceptions (errors, abnormal data volumes, etc.).
Predell offers its customers service levels (SLA) adapted to their operational constraints (please contact us).
A Software As A Service platform supporting all your exchanges EDI/EAI
>> Multi-communication protocols (AS2, SMTP, FTP, etc.) and value-added Networks if needed.
>> Architecture with redundancy of equipments, based on two identical datacenters.
>> Internet in multi-homing mode based on the best networks (Global Crossing, Téléglobe, AboveNet, Cable and Wireless, peering FreeIX, Packages Exexchange).
>> Anti-intrusion security (video surveillance and alarms 24 X 7, retinal recognition, etc.).
>> 24/7 Power supply (autonomy of 72 hours).
>> Multi-standards of data formatting supported (EDIFACT, XML Cefact, X11, etc.).
>> Activity Recovery Plan.
>> Each datacenter fed by two lines and clusters linked to separated routers.
>> Fire protection (VESDA and FM200 systems).
>> Air-conditioning and humidity control.