Historically, Predell’s activity has been focused on development and project support. Naturally, in order to support our customers, we created the “Support/Monitoring” division, which is now an integral part of our offer.
We follow for you the flows from the monitoring consoles and our own tools in order to gain in efficiency and reactivity.
Indeed, your data exchange flows have never been so important. It is essential to ensure that any errors that may occur are taken care of:
Flows feeding your manufacturing plants,
Thanks to the proactive monitoring devices that we put in place, we are able to intervene extremely quickly and efficiently in the event of a problem. Thus, the situation is restored in most cases, even before your users have been alerted.
The processes defined together are applied (recovery, correction, incident follow-up, escalation, etc.) so that your teams can concentrate on the more functional aspects of your systems. We provide this service during extended hours (7H/19H) to meet your business needs. And optionally 24/7 if necessary.
Our supervision tools are constantly adapted and allow you to follow your flows on any type of EDI/EAI platform.
Be more serene and anticipate problems by outsourcing this Predell service.